We pride ourselves on offering the highest quality merchandise. When you receive your order, check your items for fit and accuracy.
If you are not delighted with your online purchase, please follow our guidelines for returns:
- All returns require a Return Authorization (RA) number issued by Source of Treasure. To obtain an RA number, request one online or call 954-370-4870. Include a note with your RA# and reason for return.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition with ALL TAGS ATTACHED and unworn (that would be gross).
We do not refund shipping charges.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Exchanges
If you would like to exchange an item for another color or size, email us or call (954-370-4870) to ensure that the new item is available. If we have the item, we will hold it for you until your return is received. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders). How to Return Merchandise
A Return Authorization (RA) number issued by nationaljeancompany.com must accompany all returns. To obtain an RA number, request one online or feel free to call Customer Service at 954-370-4870. Fill out the RA form and include it in the package. If you don't have a form, include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to:
Source of Treasure
12103 NW,
25 TH Street
Plantation.
FL. 33323
Tips on sending the perfect return package:
- Send via USPS with tracking # for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- No COD (Cash/Check on Delivery) packages will be accepted.
- Note your RA number on the package for proper and timely handling and processing.
- Include a completed RA form with the merchandise. Otherwise processing will be delayed.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 954-370-4870 or e-mail us at info@sourceoftreasure.com
International Returns
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. |